Senior Executive, Admin

The employer is from TELECOMMUNICATION sector. To oversee pre-sales support function to ensure timely and quality service provided in tendering process. To coach / mentor the pre-sales support team members to acquire skills required to deliver high quality pre-sales support. To ensure resource allocation for pre-sales support is optimised. To define standards and drive best pre-sales support practice within the team. To ensure that the team keeps all the proposal submissions in a safe, secure storage To ensure that the team delivers high quality work in supporting the tender/proposal submission. To drive the discussion with sales teams to evaluate the proposal outline and timeline in order to meet the tender closing deadline. To develop and update pre-sales process flow for respective business sector and SOP. To develop and update standardized proposal templates and to implement the usage within the team. To discuss with internal stakeholders to evaluate the operational process issues and SLA required to meet the pre-sales support timeline. To provide the team with necessary information required to carry out their tasks. To update the team for any changes in the pre-sales process in order to adhere to the latest processes. To account for team’s service level agreement, establish their KPIs and overall team performance A result-oriented person who is able to deliver high quality pre-sales support with tight timeline. Able to address and manage pre-sales support challenges and resolve the issues in a timely manner. Able to motivate and guide the team to produce quality work with timely proposal submission Proactively identify areas for improvement in pre-sales support and for team’s implementation Able to take new challenges positively and adapt to changes. Able to coordinate and work with multiple tenders and tight timeline. Able to lead and take ownership of tendering support across different business sectors. Able to coordinate/work with different business support unit to obtain necessary info required for tender submission. Able to build good rapport with sales teams, General Admin and Post-sales support team to enable work to be carried out effectively and efficiently. Able to guide and share the knowledge and implement the best practice in supporting the pre-sales function. Able to comply with the company’s tendering governance procedure/process. Continually seek operational process improvement