VP Service and Performance Oversight - HSBC Insurance

The company provides a comprehensive range of life products and services to suit the every possible need of our personal, commercial, corporate, institutional and private banking customers, including catering to specialty markets through products such as Universal Life, for high net-worth customers. As a leader in traditional life insurance, investment-linked savings plans and personal lines of insurance for individuals and their families, the business serves a diverse client portfolio through a wide network of banking, consumer finance and insurance subsidiaries throughout the Asia-Pacific region. Prepare the performance scorecard for Singapores Insurance Chief Operating Office Obtain performance update, explain and escalate various performance matters Design and implement consistent and effective cost management frameworks Collaborate with Finance to drive deep dive analysis on costs and associated impact on revenue Drive continuous improvements in Full Time Employment and expense control Identify and escalate issues or areas of concern to Singapores Chief Operating Officer Inputs to Governance Committees and Forums To have an overview of the operating quality performance across HSBC Insurance Singapore Provide an update on service quality and an overview of customer complaint handling Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.