Account Services - Velocity Onboarding (6 months contract)

Job purpose:- To handle daily processing / data input of customer requests on timely and accurate basis. A. Core Functions & Responsibilities As a Maker  Process / perform data entry for all verified requests on timely and accurate basis As a Checker  Verify completeness of all forms received from sources and ensure all requests are properly authorized ( according to signing mandates) before handling over to Maker for processing  Check that all amendments made on the forms are properly counter-signed  Check and ensure all input performed by the Maker are accurate on the same day via online system check / online system approval Both  Attend to enquires on processing status of customer request / any issues pertaining to the request handling  Resolve complaint and ensure appropriate actions are taken to minise the impacts and prevent future occurrence  To handle exception cases & escalate to Team Lead, if necessary  Attend to all irregularities / non-conformance highlighted in the daily operations & escalate to Team Lead, if necessary  Account for the documents received and perform end day Reconciliation Observe and comply with documented policies/ procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc)  Promote quality and risk awareness among staff  Perform any ad-hoc assignments given by the Team Lead / Head of Section / Head of Department B. Key Productivity Indicators (KPI)  SLA - Ensure that the team complete the processing within agreed SLA  Error Rate - Achieve zero human error and operating losses  Customer Service - Zero customer complaints  Fully conversant with process/ SLAs/ regulatory requirements  Risk - Attend to all irregularities/complaints highlighted in the daily requests received and ensure appropriate actions are taken to minimize the impact Support team lead in achieving their KPI requirement and achieve good audit rating / MCO Qualifications Possess at least Diploma Meticulous and thorough Team player Productive to meet peak volumes and service levels Able to perform under volume and time pressures