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Analyst, Client Service

Under minimal supervision, the Client Experience analyst is responsible for: Acting as a single point of contact for client for all custody related activities and queries Supporting onboarding process, and asset transition activities, which include liaising with asset owners and/or asset managers to ensure that account opening documentation are in place, and ensuring a seamless process Conducting system demonstration where required Supporting sales/relationship management team in prospect presentation/due diligence visits where required Staying abreast of market developments and regulatory changes Ensuring high quality in tasks/services provided by self and others He/She fulfills this role through Provision of excellent client services and strong communication skills, as information exchange is a significant feature of the role In-depth knowledge of the workings of BNY Mellon, the client and the market Good understanding of procedures and concepts in technical/subject area In-depth understanding of how the team integrates with others in accomplishing the objectives of the area Qualifications He/She should have/be Minimum 5 years of relevant custody experience or work experience in asset servicing or investment management companies Strong communication skills to deliver high quality service to a specialized client base Sound judgment in analyzing information Independence in problem solving Demonstrate risk management/awareness Highly motivated individuals with the ability to work under pressure Results driven with a strong commitment to completing tasks within deadlines BNY Mellon is an Equal Employment Opportunity Employer. Primary Location: Singapore-Singapore-Singapore Job: Customer/Client Service Internal Jobcode: 70106 Organization: Service Directors-HR16351 Requisition Number: 1810846