Events Operations Director

The employer is one of the three largest travel management companies in the world. Point of contact for all operational employees; manage performance of direct reports and down line employees by providing coaching and consistent feedback for development. Incorporate training and goal discussions to promote employee growth, development and success Effectively manages and control expenses and departmental budget sets and monitor performance to budget Meets / exceeds profit and loss targets. Maximizes profitability while minimizing costs. Forecasts revenue and staffing, reviews financial reports, makes changes and decisions in line with budget to improve productivity and financial performance. Regular communications of organizational strategy, plans, expectations and results through a range of channels ensuring ease of access, clarity and consistency of messages. Develop & maintain annual business plan for overall Operations team as well as specific team annual goals/objectives. Maintain relationship and understanding of the different client accounts and their SLAs Develop, implement, train, and measure standard operating procedures to all members of team. Update SOPs as needed and communicate changes in procedures to team. Review and analyze activities, costs, operations, and forecast data to ensure most efficient operating model and determine team and client's progress towards stated goals and objectives. Work with the Senior Leadership Team to address service challenges and monitor issue resolution Troubleshoot issues, propose solutions, and work with Account Managers/Directors to resolve issues Engage with clients and gain trust and credibility, position team and ensure operational excellence Part of the pitch team - Work in partnership with Business Development, Event Solutions & Design Teams for business proposals and presentations to clients Bachelor's degree in communications, business management or equivalent Minimum twelve (12) years' experience in incentives, meetings and/or events. Minimum twelve (12) years' experience in account/client management Minimum twelve (12) years' experience in managing people. Proven ability to respond to change Proven ability to lead and manage a team setting direction, developing teamwork and collaboration, achieving results through others. Excellent oral and written communication skills, including public speaking and presentations. Effective organizational and time management skills, with a strong ability to manage multiple complex projects and timetables. Knowledge of communications strategies and client consulting to develop tactical plans to accomplish strategic goals. Capability of thinking innovatively, strategically and conceptually. Capability of problem solving-anticipating, initiating and resolving customer or vendor issues. Ability to identify customer needs and respond creatively listening to information, asking probing questions, applying knowledge and determining solutions. Competency to manage client relationships-establishing, developing and maintaining client trust and loyalty overtime and through changes. Ability to work well under pressure and adapt to ever-changing scenarios. Accept responsibility for projects, team and self setting and meeting deadlines