Senior Services Consultant

Guide and educate Zendesk customers using our Success Methodology and Framework to give them proactive assistance as they onboard and configure their Zendesk Maintain product expertise across the Zendesk product line Collaborate in establishing world-class customer service policies, processes and standards Provide business consultation for customers, capture the business problem we are solving together, and configure their Zendesk in order to meet and exceed expectations Conduct meetings onsite and remotely according to the Zendesk Customer Success methodology standards Perform issue identification, communication, and resolution for moderately complex issues Respond to high-profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty Ability to manage several projects and customers at one time Ability to gather requirements and issue change orders and scopes for new and existing customers 3 years of professional consulting experience, ideally in a customer-facing role. Good understanding of support process and infrastructure Excellent instincts and ability to interface at Manager-Level with easeExcellent communication, interpersonal skills, and eloquent writing skills Empathy and a unique ability to understand customer needs Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal Passionate about customer service and how it can transform businesses Strong project management skills and an ability to multitask without getting frazzled Love for teamwork and commitment to building a world-class, enterprise-class global zcustomer experience together Willing and able to travel up to 50% Bachelors Degree