Solutions Center Sr. Manager / Director, Asia Pacific (APHQ)

The emplyer as a global technology and engineering leader, they provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Creates and drives standards of excellence in all customer engagements at the Emerson Solution Centers in Asia Pacific. Aligns messaging for all Solution Centers in Asia Pacific to showcase Emerson’s Path to Top Quartile; enabled by both Operational Certainty and Project Certainty. Designs a world-class experience from the moment of first inquiry, to full Solution Center experience, to timely and professional follow-up to all customer visits. Presents to customers on Digital Transformation topics with the breadth of Emerson’s Automation Solutions portfolio in all served industries. Conducts Operational Certainty Discovery Session to uncover pains. Collaborates with other Emerson Solution Centers globally to ensure knowledge sharing, create a best-in-class experience, and create the ability to connect virtually between centers. Leads the Solution Center managers across Asia Pacific to establish a world-class level of customer engagement, on a consistent level, and with aligned messaging. Manages the Emerson Solution Center booking system – resolve conflicts, manage scheduling changes, and improve ease of experience. Liaises with Emerson Business Units, IT and Infrastructure, and third-party vendors to ensure seamless and repeatable display of integrated solutions, visualization, and connecting to external offices and Solution Centers. Develops and maintain a roster of solution demos and support personnel that can be interchangeably called on depending on customer expectations and goals. Builds a robust process with up-to-date documentation on all solutions to simplify backup support and coverage when necessary. Manages updates, patches, and license renewal for all software and hardware. Manages certifications of plant equipment such as pressure vessels. Designs and maintains dashboards and implement data collection best practices to identify utilization, and seek constant areas of improvement across the region. Owns operating budget and lead responsibility over prioritization of projects, upgrades, maintenance, and any additional work relevant to the Solution Centers. Ensures compliance of workplace safety rules, including but not limited to the usage of personal protective equipment, if provided to you, while working; not perform any unsafe or negligent act that may endanger peers or oneself; report unsafe working conditions and provide suggestions to improve safety/ health at work, as needed. Preferred Degree or Diploma in Engineering with consideration of backgrounds with strong communications experience. At least 7 years of relative professional experience, with the majority being in a direct customer facing sales and/or marketing role. Able to interact positively with customers from all AP countries / US / MEA, recognizing and adapting to the cultural differences that exist. Strong technical and industry knowledge such as process equipment, unit processes, and digital technologies. Communicates effectively, manages ambiguity, collaborates, and cultivates innovation. Excellent planning abilities and priority management, and experience in managing a budget.