Vice President, Singapore and South East Asia Desktop Support Manager, Chief Technology Organization

The employer is from Finance sector. Managing Desktop Support Teams for Singapore and South East Asia (SEA) office(s) Expected to manage 5 teams of approx. 20 staff Singapore and SEA offices have following numbers of users Singapore Indonesia Thailand Malaysia Philippines Deliver superior end-user experience while ensuring a managed, secure environment Hold regular meetings with major line of businesses (LOB) Responsible for closely monitoring all of the end-user technology services to be compliant with the policies and practices. Evaluate and identify any gap/risks for technology, resource management and implement control Plan, coordinate and execute audit activities and all technology related inspections Establish standard procedures and policies for IT audits and inspections Support various LOB users through direct end-user support or through projects that deliver changes to the end-user environment Develop auditing program to offer comprehensive audit coverage for Singapore and SEA technology population Vulnerabilities (past due patching or any potential information security related technology matters) management Assist Service Delivery team in keeping desktops and all bank issued devices in compliance with Bank standards Work with LOB and technology application teams to identify and proactively manage applications to ensure a well maintained and managed end-user environment Handle user queries, incidents and requests. Tracking, measuring, and escalating as appropriate Provide monthly metrics and issue trend reports Adhere to industry and corporate standards and best practices while maintaining a highest level of efficiency Manage resource and address quality control and schedule conflicts Management and Inventory of hardware devices in both production and BCP sites Position requires an email/on-call availability after work hours and weekends Project management, risk management, compliance and business continuity/disaster recovery Excellent communication and interpersonal skills with all levels of employees of the bank including senior Executives Strong relationship building skills with clients as well as regional team Seasoned in managing diverse language and cultural backgrounds. Excellent Communication and Interpersonal skills Fundamental knowledge of multiple technology platforms Manage large and complex operational environments by devising and maintaining effective metrics and reporting. Ability to work in a high-pressure, fast moving environment Demonstrated leadership, teamwork and communication (written & verbal) skills At least 5 years’ experience in managing desktop support teams, implementation, and maintenance, in the financial sector At least 2 year’ experience on trading floor / experience with Bloomberg, Reuters & trading platforms Extensive knowledge of desktop operating systems and infrastructure required to implement and support enterprise deployments Extensive knowledge of services, information security and access standards and practices Experience and knowledge on large scale building moves