VIP/Institutional Relationship Director

The company has become the no. 1 global crypto-currency exchange in the world. Acquiring and developing trust relationships with a portfolio of major clients (global institutional/VIP clients) Expanding the relationships with existing customers by sustained communication, understanding of their needs Building key customer service processes and systems, formulating management rules, and tracking the status of key customers Analysis of user behavior, finding hidden needs, writing key customer analysis reports, and communicating with various departments to provide optimal key customer service solutions Responsible for managing and building a key account support team, developing the team targets, and leading the team to achieve their goals At least 5 years working experience in sales and client services function with an international financial background in banking, investment etc Client portfolio including institutional clients, HNW individuals, private bank customers with brokers, futures institutions or commercial banks etc Management experience and able to inspire performance, mentor and coordinate a team Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure A good understanding of cryptocurrency assets Native/ fluent English speaker a MUST, Chinese language a plus.