VP/AVP, Client Service Lead

As a Client Service Lead (CSL) supporting the Privilege Banking team, you will be fully responsible for rendering excellent service support to our Privilege Banking customers and sales support to our Client Advisors. You will lead, motivate and supervise a team of Relationship Officers to deliver service excellence. Responsibilities: Lead, motivate and supervise a team of Relationship Officers Attend to both internal and external enquiries & complaints and provide adequate resolutions efficiently Deliver superior client servicing and contribute to the overall Privilege Banking customer service experience Execute trade, administrative and documentation support as required and ensure compliance with bank's policies & procedures Requirements: A recognized university degree or diploma with at least 5 years' of customer service experience gained from handling mass affluent and/or high-net-worth individuals; experience in privilege or retail banking environment is highly advantageous Strong leadership, people management & interpersonal skills Proven ability to work independently and under pressure Excellent organization and time management skills Team player with positive attitude Pleasant personality with excellent communication and interpersonal skills